Frequently Asked Questions

Claim numbers are issued by your insurance provider at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process; we will do the rest.

Absolutely. We generally order your vehicle’s parts at the time we write the estimate.

No. A car is a total loss only when the price of repairs exceeds the insurance provider’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory standards. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. Our company has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

Your advisor can give you a time estimate. Be sure to check with your advisor for the specifics on your vehicle.

Yes, we would be happy to provide you with this service. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide both a pickup and a delivery service.

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option in your policy or if you are the claimant. Check your policy and/or call your insurance provider to find out if you have rental coverage and what your specific limitations are.

You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have any questions or concerns!

Yes. We guarantee all repairs with a Lifetime Warranty.

The amount of the deductible you will be responsible for is determined by your insurance policy. If you aren’t sure about your deductible, you can call your insurance agent.

It will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your insurance agent.

The easiest and most convenient way to pay for your portion of the repairs is with a credit card. We accept Visa, MasterCard, and Discover. Of course, cash and cheques are always accepted.

Parts that wear out and need replacement with time and use (for example, tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance provider and are prorated based on actual kilometres on your vehicle.

Recommendations and precautions during the first 30 days:

Do · Wash the vehicle by hand with cool water, a very mild car wash solution, and a soft cloth or sponge. · Always use clean, freshwater. · Wash your vehicle in the shade.

Don’t · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not ‘dry wipe’ your vehicle; dry wiping can scratch the finish. · Do not drive on gravel roads; during the first 30 days, a vehicle’s finish is especially susceptible to chipping. · Avoid parking under trees and utility lines, which are likely to attract birds; bird droppings have a high acid content and will damage a freshly painted surface; also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.

Recommendations and precautions during the first 90 days:

Don’t · Do not wax or polish the vehicle.

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